Knowledgebase

Overview

Your black/white/ignore lists allow you to permit, deny, and ignore email messages from certain accounts. A black list allows you to prevent an account from sending email messages to your accounts that are protected by the BoxTrapper. A white list allows email to be delivered from certain accounts without verification. An ignore list allows you to deny email messages from an account without sending a response back.

Steps

1 To access the Mail Menu, click on the  icon above the word Mail on the main screen of your cPanel interface.

2 Click on BoxTrapper Spam Trap.

3 To enter the BoxTrapper menu, click on the word Manage.

4 Click on Edit White/Black/Ignore List to edit your lists.

5 Click on the name of the list you wish to edit to edit that list.

6 Place the email addresses or subjects that you wish to allow/prevent/ignore in the field, one on each line.

7 Change the name of the file in the field next to Save as:  if necessary.

8 Click on Save to save your changes to the list.

Troubleshooting

Make sure you place only one email address or subject on each line of the list. Follow the format shown in the examples when adding entries to the field.

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